Some very successful leaders who used Management by Walking Around include, Jack Welch, CEO of General Electric between 1981 and 2001, Sam Walton, founder of Walmart, and Herb Kelleher of Southwest Airlines. (Bossidy & Charan, 2002)  These success leaders had good communication skills and the ability to listen as well as talk, and they were intensively involved with their people and operation.  (Bossidy & Charan, 2002) They were powerful in presence in their organizations, “just about everybody knew them, knew what they stood for and knew what they expected of their people. (Bossidy & Charan, 2002) 

 “Sam Walton believed in catching people doing things right,” and when he visited his stores and distribution centers, he walked around spending one-on-one time with this employees and letting them know how much he appreciated them.  (Bergdahl & Walton, 2010). 

By Beverly Jordon

Reference List:

Bergdahl, M., & Walton, R.,. (2010). The 10 Rules of Sam Walton: Success Secrets for Remarkable Results.Hoboken, NJ: John Wiley & Sons. 

Bossidy, L., Charan, R., & Burck. (2002). Execution: The Discipline of Getting Things Done. New York, NY: Crown Business.

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    We are Beverly Jordan, Hannah Kawamoto and Jessica McKean, graduate students at San Diego State University in the Department of Learning Design & Technology. 


    November 2013